Clinic Desk · Proposed AI workflow
Move a booked appointment
During the morning call rush, a patient needs to move a booked follow-up to Tuesday.
Try the Clinic Desk demo →Application screenshots · Sample data
How Clinic Desk works today
Find Demo patient A · 09:00 in Booked. Reception moves that record to Checked in on arrival, then to In consultation and Complete as the visit progresses.
Simulation · Fictional records
Walk through the chat
Follow the scripted conversation and review the proposed action. Choices affect this walkthrough only.
Requester
Can I move my follow-up to Tuesday morning?
Proposed agent workflow
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Read
After the clinic’s identity check succeeds, match the patient to the Booked appointment and retrieve its provider and visit type.
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Check
For the requested Tuesday morning, compare openings with visit duration, provider availability, and clinic booking rules. Return eligible times.
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Draft
When the patient chooses 10:40, compare the proposed booking with the original and display both times for confirmation. Route clinical questions to clinic staff.
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Confirm and update
On confirmation, recheck the chosen slot and original booking in the scheduling system. Replace the booking in one operation and return the new time.
Result after approval
The appointment remains Booked with a Tuesday 10:40 start time.
Exception path
If 10:40 is taken during confirmation, the assistant explains the slot is gone. The original booking remains in place while reception helps the patient choose another opening.
What to measure in a pilot
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Reschedule completion
Divide confirmed booking changes by verified requests.
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Booking accuracy
Audit completed changes against the chosen time, provider and visit length.