Bring AI in
Customer Chatbot
A chatbot that answers from your knowledge base — and connects customers to a real person when needed.
Customer Chatbot is a production chat experience for your website (and optionally WhatsApp or in-app). It answers from your help articles, FAQs, and product docs, stays on-brand, and hands the conversation to a real person — with full context — when the bot is unsure or the customer asks for someone.
What makes it different
How this package stands apart
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Built for customers first — not an internal search tool or a generic demo widget.
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Knowledge-base answers plus clear rules for when a human takes over.
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Ships with containment metrics so you see what the bot resolves and what still needs people.
Compare
How it differs from nearby packages
Same category, different job. Pick the one that matches where you are today.
vs Company Knowledge Assistant
Knowledge Assistant is strongest as trusted Q&A for staff or self-serve docs. Customer Chatbot adds channel chat UX and live-person handoff for support and sales.
vs AI Helper for Your Team or Customers
The Helper is a broader product experience (drafts, guided tasks). Customer Chatbot focuses on visitor chat, knowledge answers, and escalation to humans.
vs AI Trial
AI Trial proves the idea with a small demo. Customer Chatbot ships a live bot customers can use.
You walk away with
Results you can point to
- Faster answers to common questions without hiring more agents overnight
- Fewer repetitive tickets while complex cases still reach a person
- A maintainable content path so your team can keep answers current
Examples
Situations this fits
- Website visitors get refund, shipping, and product answers from your help center
- WhatsApp customers check order status, then chat with support when something is wrong
- Sales bots qualify interest and book a call — or hand warm leads to your team live
Included
What you get
Not included by default: Training a brand-new AI model from scratch; Fully autonomous refunds or account changes without human approval.
- Map your top customer questions and when a person must take over
- Connect your knowledge base (help center, FAQs, product docs)
- Website chat widget (WhatsApp or in-app can be added)
- Handoff to live chat, tickets, or CRM with conversation context
- Brand voice, safety rules, and escalation triggers
- Launch support, training, and simple containment reporting
Honest fit
When to choose something else
- You only need an internal staff assistant over company docs (Company Knowledge Assistant)
- You want deep multi-step process automation with little chatting (see Automate packages)
Same category
Other add ai to your business packages
AI Trial
Try AI on one real business problem before you invest more.
See differences →
Company Knowledge Assistant
Ask questions in plain language — get answers from your own files, policies, and FAQs.
See differences →
AI Helper for Your Team or Customers
A helpful AI inside your website or tools — drafts, answers, and guides people step by step.
See differences →
Does Customer Chatbot sound right?
Book a free 30-minute call — we will confirm fit and send a written plan. We reply within 1 business day.