Internal knowledge assistant
A grounded assistant over policies and product docs — with citations and a clear path to human support.
Service
AI Solutions
Production AI for real workflows — assistants, knowledge systems, agents, and automation your teams can trust.
What this means in plain terms
Mak IT Solutions designs and delivers AI that creates operational leverage — not demos that stall after a pilot.
We work with product and operations leaders to define a clear use case, success metrics, and guardrails for cost, privacy, and reliability. From there our team builds copilots, retrieval systems, agents, document AI, or automation — integrated into the tools your people already use.
Engagements are milestone-based: discovery, controlled prototype, production hardening, then handover with monitoring and evaluation in place. We remain model- and cloud-flexible. OpenAI, Azure OpenAI, Anthropic, Google, open-source models, and major cloud platforms are all in scope — we recommend what fits your data, compliance, and budget.
Who this is for
If any of these sound like your organization, this engagement is a fit.
- Product teams adding AI into an existing application
- Operations leaders drowning in repetitive knowledge work
- Support and sales orgs that need reliable assistants with human handoff
- Companies that tried a pilot and now need production discipline
Problems we solve
Common blockers we address up front in structured delivery.
What should we automate first?
We prioritize one workflow with clear value — not a vague “add AI” mandate.
Will answers stay accurate?
Grounding, evaluation, and escalation paths keep outputs attributable and within policy.
How do we control cost?
Usage instrumentation, caching where safe, and model choice by task keep spend predictable.
Who owns it after launch?
Runbooks, monitoring, and training so your team can operate without depending on a single person.
What you get
Concrete delivery areas typically included when organizations engage Mak IT Solutions for AI Solutions.
- Use-case discovery and outcome framing
- Working prototype or MVP on a defined timeline
- Production assistants, RAG, agents, or automation
- Evaluation, monitoring, and cost controls
- Security- and privacy-aware design
- Team training and operating handover
How we work
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1
Frame the business problem, data access, and success metrics with stakeholders
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2
Prototype with safety, cost, and quality guardrails before wide rollout
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3
Build the production path: integrations, evals, monitoring, and escalation
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4
Launch, measure outcomes, and iterate with your internal owners
Related capabilities
Specialized tracks under AI Solutions — pick the stack that matches your team.
Generative AI & LLM Apps
Custom LLM apps and copilots grounded in your data — delivered with safety and cost discipline.
AI Agents & Automation
Multi-step agents that research, act, and hand off cleanly — with permissions and audit trails.
RAG & Knowledge Systems
Retrieval-augmented generation over docs, wikis, and product data — with citations you can trust.
AI Chatbots & Assistants
Customer chatbots that answer from your knowledge base — and connect visitors to a real person when it matters.
Computer Vision & Document AI
Extract structure from images, PDFs, and scans so operations move faster with human review where it matters.
MLOps & AI Platform Engineering
Deploy, evaluate, and govern AI systems in production — with cost, quality, and security controls.
Intelligent Process Automation
AI-assisted automation across forms, email, spreadsheets, and line-of-business apps.
Related work
AI agents across industries
Selected AI and agent automation engagements — knowledge assistants, document AI, and workflow agents in production.
AI Automation
Prior-Auth Intake Agent for a Clinic Network
An agent reads referrals, pulls payer rules, drafts auth packets, and flags exceptions for clinicians — cutting days of back-and-forth into a governed queue.
62% — Less staff time on auth prep
AI Automation
Company Knowledge Assistant on Internal Docs
Staff ask in plain language and get cited answers from policies and product docs — with a clear path to human support when confidence drops.
46% — Fewer repetitive internal tickets
AI Automation
L1 Support Agents for a SaaS Helpdesk
Grounded agents resolve common tickets, open refunds within policy, and escalate with a full thread summary so humans never restart from zero.
47% — Tickets contained without agent
AI Automation
KYC Document Agent for Mid-Market Onboarding
Agents classify ID packs, extract fields, score completeness, and route incomplete files — with audit trails compliance teams can defend.
4× — Faster first-pass completeness
AI Automation
Catalog Ops Agent for Omnichannel Retail
Agents enrich SKUs, catch missing attributes, sync channel-ready copy, and open tickets only when confidence drops below policy.
70% — Manual catalog edits removed
AI Automation
Shipment Exception Agents for a 3PL
Agents watch tracking events, propose recovery options, message carriers, and log customer-ready status — ops only touches true edge cases.
55% — Exceptions auto-resolved
Samples
How engagements usually look
Three common engagement patterns — from knowledge assistants to document AI. Exact scope depends on your data and risk profile.
Workflow agent for ops
An agent that researches, updates systems, and escalates exceptions — audited and permission-aware.
Document intake at scale
Extraction from invoices, forms, or KYC packs with human review where accuracy matters most.
FAQ
Questions about AI Solutions
Clear answers before you kick off.
No. Our engagements are model-flexible across major providers and open-source options. We recommend based on quality, cost, latency, and your compliance needs.
Packages
Add AI to your business
Give your team (or customers) a smart assistant that knows your company — without replacing the people who still need to make the final call.
AI Trial
Try AI on one real business problem before you invest more.
From $2,500 · 2–4 weeks
See what’s different →
Company Knowledge Assistant
Ask questions in plain language — get answers from your own files, policies, and FAQs.
From $5,000 · 4–8 weeks
See what’s different →
AI Helper for Your Team or Customers
A helpful AI inside your website or tools — drafts, answers, and guides people step by step.
From $6,500 · 6–10 weeks
See what’s different →
Customer Chatbot
A chatbot that answers from your knowledge base — and connects customers to a real person when needed.
From $4,500 · 4–8 weeks
See what’s different →
Ready to discuss AI Solutions?
Share your goals and timeline — our team will propose a clear delivery path with milestones.