Support Desk

A support inbox built for triage and follow-through.

Application screenshots · Sample data

Product overview

Support agents and queue leads

Keep replied tickets visible until resolution

Track tickets from arrival through reply and resolution, with a visible queue for each stage.

Available in the demo

Create a ticket with a reference or issue summary, then use search to locate it in the queue.

Mark a new ticket Triaged once reviewed and move it to Replied when an agent has responded.

Mark a ticket Resolved once the issue is closed. The board separates tickets still awaiting action from completed work.

Hands-on walkthrough

Sending a reply can leave work outstanding. Separate triage, reply, and resolution stages help agents see which customers still need follow-up after an initial response.
Create a ticket with a short issue summary and a reference.
Move it from New to Triaged and then Replied.

Support Desk

Customer support workspace

Demo environment

Total records

In progress

Complete

Search records

The demo uses fictional records. Changes reset on reload.

Example scenario

Move a ticket to Replied after the initial response. It remains separate from Resolved tickets until the agent confirms the issue is closed.

Beyond the demo · Proposed

Mark the issue Resolved and use search to confirm its final status.

AI roadmap

An assistant could classify requests and draft responses grounded in approved help content for agent review.

Tell us what your team needs to track, where work changes hands, and which systems it needs to connect to.