← Work
AI Automation
Shipment Exception Agents for a 3PL
Agents watch tracking events, propose recovery options, message carriers, and log customer-ready status — ops only touches true edge cases.
Cover imagery illustrates the project category.
- Client
- Regional 3PL operator
- Timeline
- 5-week exception automation
- Our role
- Ops AI partner
- 55%
- Exceptions auto-resolved
- 5 wks
- Lane automation live
- Edge
- Only true exceptions escalate
The challenge
Exception queues grew faster than headcount. Tracking noise buried real delays; customer updates lagged.
Our approach
Agents classify exceptions, propose recovery options, message carriers through templates, and post customer-ready status — escalating unknowns with briefs.
What shipped
Concrete scope included in this engagement.
- 1 Tracking event monitoring
- 2 Exception classification
- 3 Carrier messaging templates
- 4 Customer-ready status updates
- 5 Escalation briefs for high-value freight
The result
About 55% of exceptions resolved without a specialist. Customer status stayed current.
Stack
Python
Temporal
Carrier APIs
TypeScript
Need a similar outcome?
Tell us your constraints — we’ll map a realistic path.